Information for Whānau & Supporters
If someone you care about has been affected by crime—whether as a victim or an offender—you may be invited to support them through the restorative justice process.
Your role is important. Having someone trusted by their side can make a real difference in how safe, heard, and supported they feel.
What Is Restorative Justice?
Restorative justice is a process where victims and offenders (and their support people) come together to talk about what happened, how it affected everyone, and what can be done to put things right.
The goal is to repair harm, restore dignity, and help everyone move forward. It is not about blame or punishment.
What Is My Role as a Support Person?
As a support person, you can:
- Be present at preparation meetings and the conference
- Offer emotional support before, during and after the process
- Help the person you’re supporting feel safe and heard
- Speak if invited—you may be able to share how the offence or harm has affected you or your whānau
You don’t have to speak at the conference, but you’re welcome to if it feels appropriate.
Who Can Be a Support Person?
Anyone the participant trusts—whānau, friends, kaumātua, community members, or professionals.
Some people bring a church leader, youth worker, or a representative from their iwi or marae. What matters is that you’re supportive and respectful of the process.
How Should I Prepare?
Our facilitators will meet with both the participant and their support people before the conference. They’ll explain what to expect, answer your questions, and make sure everyone is comfortable and informed.
Why Is Support Important?
Restorative justice can be an emotional process. Having someone beside you helps reduce stress, build confidence, and provide strength—whether you’re a victim or an offender.
Support people often tell us they leave the process with a better understanding and stronger connection to the people they came to support.
Need More Information?
If you’ve been asked to be a support person and want to know more, you’re welcome to contact us.
We’ll guide you through the process and help you understand how to best support your loved one.